All of the Petals products are picked, packed and shipped from Auckland New Zealand.

Wholesale customers are charged freight either ex Auckland, Sydney or Melbourne, which ever city is closest to the wholesale customer.
For an example if the wholesale customer is in the suburbs of Sydney, then freight will be local courier charges ex Sydney.

Delivery, is usually 2/3 days for New Zealand and Australian Eastern locations and 4/5 days to Western Australia.

All of our invoices are in the wholesalers local currency, and GST is added as we are registered for GST in both Australia and New Zealand.

Payment options for New Zealand orders are:

1.      Send cheque to : The ESSENTS Co, PO Box 202003 South Gate, Takanini 2246,  Auckland.

2.      Direct Credit into our ASB bank account;

         BANK:            ASB Manurewa
         NAME:            The Essents Company Ltd
         ACCOUNT:     12-3032-0215640-000
                              (Use order#s as reference)

3.      Essents also accept payment by Visa and Mastercard (American express excluded).

Payment options for Australian orders are:
(Note that cheques are not accepted)

1.      Direct credit into our CBA bank account;

         BANK:            Commonwealth Bank
         NAME:            The Essents Company Ltd
         BSB:              062000
         ACCOUNT:     13099181
                              (Use order#s as reference)

2.      Essents also accept payment by Visa and Mastercard (American express excluded).

Faulty products can be notified to Essents (distributor for Petals products). Once a genuine product fault has been accepted and the item cannot be repaired, a credit note will be raised.
More details on our product returns policy will be published in due course.

nb: The Petals credit policy is the most efficient way of handling returns as it avoids couriering individual items unnecessarily and wasting precious resources. It's our contribution in keeping our environment Clean and Green.